Terms of sale

1. Seller

MEMORA is the wholesale shop of SIA „AVENTOR”. Reg. No. 40203734582, VAT No. LV40203734582, address: Jēkabpils iela 5, Rīga, LV-1003, Latvija. Contacts: info@aventorco.com, +371 25143021.

2. Who the shop is for

The shop is for businesses — souvenir shops, museums, hotels and other traders. By sending an order you confirm that you act on behalf of a business.

As these are business-to-business sales, the consumer distance-selling rules, including the 14-day right of withdrawal, do not apply.

3. Prices

• Prices are in euro per piece, excluding VAT. The price depends on the quantity of one design in the order.
• VAT: Latvian businesses — 21 %; businesses in other EU countries with a valid VAT number — reverse charge (0 %); without a VAT number — 21 %; outside the EU — 0 % (export).
• The minimum order is 50 pieces per design unless agreed otherwise.
• Shipping is not included in the prices: we calculate it for your address and show it on the invoice.
• Account customers may have a personal discount — it shows in the prices after signing in.

4. Orders

• A sent order is a request, not yet a contract.
• Within one work day we check the order, confirm the date and email the invoice.
• The contract is made when we have sent the invoice and you have paid it — or, with deferred payment, when we have confirmed the order.
• If an item is unavailable or a price is obviously wrong, we contact you before sending the invoice.

5. Payment

• Payment by bank transfer against the invoice.
• Usually prepayment. Account customers may have agreed payment terms (7, 14 or 30 days), shown in the account and on the invoice.
• Production starts once payment is received unless agreed otherwise.

6. Production and delivery

• Production and delivery to Latvia usually take 3–4 weeks; to other European countries, another 1–5 working days. The exact date is confirmed with the invoice.
• We ship with tracking and are responsible for the goods until they are delivered to the given address.
• If the date changes, we let you know at once.

7. Receiving goods and claims

• Please check the parcel on receipt.
• Report damaged, missing or wrong items within 5 working days of receipt to info@aventorco.com, with photos.
• If the claim is justified, we replace the goods or refund their value.
• Slight colour differences from the image on screen and the natural texture of wood are not defects.

8. Custom designs

• We agree the mock-up with you before production and produce only after your approval.
• By sending logos, images or texts you confirm that you have the right to use them.
• Goods made to a custom design are not taken back unless they are defective.

9. Liability

Our liability does not exceed the value of the order concerned. We are not liable for indirect losses such as lost profit. In case of force majeure, dates are extended accordingly.

10. Personal data

How we handle personal data is described in the Privacy policy.

11. Governing law and disputes

The laws of the Republic of Latvia apply. We first try to settle disputes by negotiation, then in the courts of the Republic of Latvia.

12. Changes

These terms may change. Each order is governed by the terms in force when it was sent.